Shipping and Delivery Policy
At Mad Colours, operated by Metaford Info Solutions Private Limited, we strive to provide a smooth and convenient shopping experience. In this policy, the terms “we,” “us,” and “our” refer to Metaford Info Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. We are dedicated to delivering your orders in a timely and efficient manner. This Shipping and Delivery Policy explains the terms and conditions related to the shipment of products purchased through our platform. By placing an order on Mad Colours, you agree to the terms outlined below.
Shipping Locations
We currently ship to all pin codes across India. At this time, international shipping services are not available.
Processing Time
Orders are generally processed within 1–2 business days, excluding weekends and public holidays, from the date of order confirmation.
Once your order has been processed, a confirmation email containing all relevant details will be sent to you.
Delivery Timeline
Our standard delivery timeline ranges from 3–8 business days, allowing you to receive your fashion purchases within a reasonable timeframe.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to reasons such as an incorrect address, recipient unavailability, or refusal to accept the order, the shipment will be returned to our warehouse. Customers may request a re-delivery of the order.
Damaged or Lost Shipments
If your order is delivered in a damaged condition, please contact our customer support team within 48 hours of receipt and provide photographic evidence.
In the event that a shipment is lost during transit, we will initiate a replacement or refund after confirmation with the courier partner.
Contact Us
- metafordinfosolutionspvtltd@gmail.com
We appreciate your trust in us and look forward to delivering a seamless shopping and delivery experience.